THROUGH THE WEB:

In three simple steps you can make your purchases through our website safely. You must first register on our website, indicating your personal data, email and a personal password that only you will know. This is the way to access to your account on each visit to Filofiel.

After registering in our web, you will receive a confirmation e- mail with your data and your personal password. It is important to remember that key to access to your account or make future orders.

To make your order you have to access to your account and "ADD TO CART" the selected products you want to buy. Then, select the option "VIEW CART" and then "REALIZE ORDER".

Select the delivery zone for your order and click "CONTINUE", then you will have the option to specify any comments about your order. After this you have to click "CONTINUE" again and you will see a summary of your whole order. If you agree you have to click "CONFIRM" and you will see a message confirming your order: YOUR ORDER HAS BEEN PROCESSED

Automatically, you will receive an email containing information that will indicate your order number, some details of your order and its mailing. Later we will check that the products ordered are available and we will send you another email confirming the stock, charge for post and packing and all the necessary data for you to make the payment.

After paying the order, the products will be sent as soon as possible, your order will be put in a PROCESS state and you will hace to pay attention to get it in the given address. When it was put in process you will receive an informative mail notifying you

BY PHONE:

You can call and realize your orders according to this schedule.

Monday to Friday from 10:00 to 13:00 and from17:00 to 20:00

Saturdays: Only mornings

Sundays: Closed.

Phone (+34) 950 236 908

BY MAIL:

Send an email to info@filofiel.com including the following information:

Name of the addressee

Addresss of sending for your order

Phone of contact

Products you want to buy